Job Title: Writing and editing
Duration: May 2020 - May 2023
Job Summary:
As a writer and editor with proofreading experience added, I was responsible for providing top-notch support to customers via phone, email, and chat. My primary focus was to resolve customer inquiries and issues in a timely and professional manner, ensuring a positive customer experience.
Key Responsibilities:
- Handled customer inquiries and resolved issues related to products and services
- Utilized problem-solving skills to troubleshoot and resolve complex customer issue
- Collaborated with internal teams, including sales and technical support, to resolve customer issues
- Provided product knowledge and recommendations to customers
- Consistently met or exceeded customer satisfaction and resolution targets
Skills Used:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment