Tuesday: April 25th, 2006: In order to get better/faster resolutions to the site issues that we are currently experiencing (detailed elsewhere on this blog), we have upgraded our support contract with Microsoft to a very high level of support . It was not cheap, but for about $10,000 we now will have access to top tier support (rather than entry and mid level). Such support is often the difference between finding a difficult problem quickly, rather than struggling for days or weeks with someone who may be learning on the job. An incident manager will also help ensure that issues are resolved by Microsoft as quickly as is possible. We are hopeful that this substantial investment will pay substantial divdends by helping to restore the site to normal operating condition in the quickest manner possible.